APEX ONLINE GUIDE

TABLE OF CONTENTS

COMMON ISSUES

This section will help you solve the most common issues that may be presented during the normal operation of Apex A1 series.

Before troubleshooting, make sure that the following requirements are met:

  1. Mobile device is connected to a Wi-Fi network with 2.4GHz frequency and strong signal.
  2. Mobile device supports Wi-Fi/Bluetooth.
  3. Robotic pool cleaner has sufficient battery.

Unplug the power supply before performing any action.

ISSUE

POSSIBLE CAUSE

SOLUTION

Mobile device cannot connect to the robotic pool cleaner

<ul>

<li>Wi-Fi and Bluetooth are not turned on.</li>

<li>Not connected to a network.</li>

<li>Wrong network frequency.</li>

</ul>

<ul>

<li>Turn on Wi-Fi and Bluetooth. Reconnect.</li>

<li>Check the network environment and confirm that the network signal is strong.</li>

<li>Network frequency should be 2.4GHz.</li>

<li>Directly use the remote control to navigate the robotic pool cleaner.</li>

</ul>

Robotic pool cleaner does not respond when the mobile phone sends instructions.

Unstable network.

Check the network environment and confirm that the network signal is strong.

Robotic pool cleaner did not follow the correct instructions.

Issues during software initialization.

Turn off the robotic pool cleaner for a minimum of 30 seconds and restart again.

Robotic pool cleaners do not climb the walls.

<ul>

<li>Clogged filter basket.</li>

<li>Battery is low.</li>

</ul>

<ul>

<li>Clean the filter basket.</li>

<li>Charge the device.</li>

</ul>